Refund and Returns Policy

Return and refund terms
​1. Introduction
​Welcome to waiexsar.com (the “Website”). We are committed to providing you with quality products and services. If you are not satisfied with the product you purchased, we will process your return and refund request in accordance with the following terms and conditions.
​2. Return policy
​We hope you are satisfied with your purchase. If you need to return the product, please contact us within 30 days of receiving it. Returned products must meet the following conditions:

• The product is unused and remains in its original condition
  ​• Product packaging in good condition
  ​• Comes with all original labels and accessories
  ​3. Return process
  ​To request a return, follow these steps:
  ​1.
  Contact our customer service team with your order number and the reason for your return.
  2.
  Our team will review your request and provide a Return Authorization number (RMA).
  3.
  Send the product along with the return authorization number and the original invoice to the following address:
  US Eshop Xpress LLC
  1250 Sagamore Rd
  Parma, OH 44134
  Phone: 216-808-2734
  ​4. Return shipping charges
  ​Unless the product has quality problems or the wrong goods are sent, the return freight is borne by the customer. We recommend that you use a traceable shipping service to ensure the safe delivery of your returned products.
  ​5. Refund policy
  ​After receiving and inspecting the returned product, we will process your refund. Refunds will be made as follows:
• If you paid with a credit or debit card, the refund will be returned to the original payment card.
  ​• If you paid with PayPal, the refund will be refunded to your PayPal account.
  ​Refund processing time may take 5-10 business days depending on your payment provider.
  ​6. Exchange policy
  ​If you wish to replace the product, please contact us within 30 days of receiving the product. Exchange products must be eligible for return. We will process your exchange request based on stock availability. If the required product is out of stock, we will provide you with a refund or other alternative.
  ​7. No returnable products
  ​The following products are not eligible for return:
• Used or damaged products
  ​• Custom or personalized products
  ​• Promotion or discount products (unless there are quality problems with the products)
  ​8. Product quality problem
  ​If there is a quality problem with the product you received, please contact us within 7 days of receiving the product. We will provide you with a return, exchange or refund service. Please provide a photo of your product and a detailed description so that we can better handle your request.
  ​9. Order cancellation
  ​If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been shipped, we will cancel it for you and give you a full refund. If the order has been shipped, you will need to follow the return process to return the product.
  ​10. Refund delayed or not received
  ​If you do not receive your refund within the expected time, please check your bank account or PayPal account first. If you still haven’t received your refund, please contact our customer service team and we will help you resolve the issue.
  ​11. Contact us
  ​If you have any questions about the return and refund terms or require further information, please contact us at:
• Address: 1250 Sagamore Rd, Parma, OH 44134
  ​• Tel: 216-808-2734
  ​• Email: enquiries@waiexsar.com
  ​12. Dispute resolution
  ​Any disputes relating to returns and refunds shall first be settled amicably through negotiation. If no agreement is reached, the dispute shall be submitted to the United States court for settlement.
  ​13. Changes in terms
  ​We reserve the right to amend these Return and refund Terms at any time. Any changes will be posted on this page with an update date. We recommend that you periodically review these Terms for the latest information.
  ​14. Legal basis
  ​These Return and refund Terms are governed by and construed in accordance with the laws of the United States. Any dispute relating to these Terms shall be submitted to the courts of the United States for settlement.
  ​15. Customer responsibility
  ​The Customer shall comply with the provisions of this Clause during the return and refund process, and provide accurate order information and contact details. We will not be liable for any loss arising from the customer’s provision of incorrect information or failure to comply with these Terms.
  ​16. Right of final interpretation
  ​The final interpretation of this Return and refund policy is vested in waiexsar.com.